Yes, you may return an item if it is damaged, faulty, or does not match the stated description, provided it is returned within the required timeframe and in its original packaging and condition.

Please choose carefully, as Raw Pearls does not offer refunds or exchanges for incorrect choices or change of mind.

Damaged or incorrectly described items must be returned within 14 days of the invoice or shipment date. Items with faulty workmanship may be returned within 3 months, provided the fault was not caused by wear and tear. Refunds will be processed using the original payment method.

Yes. Raw Pearls offers a 100% money-back guarantee if workmanship is found to be faulty and the fault was not caused by wear and tear. Faulty items must be returned within 3 months of the invoice or shipment date, together with the original invoice and original packaging.

This guarantee does not apply to custom-made orders or items modified at the customer’s request.

For repair enquiries, please contact Raw Pearls directly so our team can assess the item and advise whether repair options are available.

Please contact Raw Pearls before placing your order to confirm whether in-store pickup is available for your purchase. Purchased items are usually dispatched from our Adelaide store within 1 to 3 business days after receipt of purchase.